Lillianne’s career began in customer service and inside sales, where she learned quickly how businesses really operate. In 2002, she stepped into a Customer Service and Administrative Manager role and became assistant to the Vice President of the Canadian Roofing Division for a large manufacturing company. It was not glamorous work, but it was foundational. Orders had to be right, vendors had to be paid, customers had to be kept, and problems had to be solved without drama.
Behind the scenes, Lillianne became the person who kept things moving. She worked across departments, removed roadblocks, and took on responsibility well beyond her job title. While others focused on buzzwords and targets, she focused on execution, accountability, and making sure the business actually worked.
Eventually, head office in the U.S. noticed. She was promoted to Director of North American Business Operations, commuting between Toronto and Cleveland as if it were normal. She launched initiatives, calmed chaos, and turned corporate migraines into management wins, which led to her promotion as Vice President of North American Business Operations and Canada. At its peak, she led a team of 130 people and an inbox that never slept.
She retired in 2019. Briefly.
Lillianne and her husband moved to a small rural town, got involved in volunteer life, and planned to slow down. That plan lasted about five minutes. She was asked to Chair the first National Women in Roofing Council, a role she held for two years, growing membership by more than 100 percent.
What followed was not a return to quiet life, but a shift into leadership roles grounded in governance, advocacy, and impact.
Current and past roles include
President, New Hamburg Board of Trade
Founding Chair, National Women in Roofing Council
Former Vice President, North American Business Operations and Canada
Founder, LD Talks
Councillor, Township of Wilmot
When Lillianne saw things in her community that did not sit right, she did not just talk about them. She ran for municipal office. New to town. No political experience. Five opponents. She won by a landslide.
Because retirement is not her style.
Shaking things up definitely is.
Own it. Earn it. Rise.
